My ex-wife constantly was asking for the assigned aide to come to her aid. Joan hated the nursing home and would often start raging at the staff. Neither nurses nor doctors could calm her, and so it came down to their needing to call Rachel to come to their assistance. Invariably after HealthCareNewYork CNA arrived & took the situation in hand the patient would calm down. Eventually it was decided that my ex-wife would do better under Rachel's care rather than under theirs, and she was sent home to resume 24 hour care with the designated CNA case worker.